Contact us
CONTACT MOVYRAA
Welcome to movyraa!
Thank you for taking the time to explore our online store. Whether you're exploring our jewelry collections, tracking an order, or seeking assistance after a purchase, we're here to help.
At movyraa, we believe a convenient shopping experience should be supported by accessible customer service, understandable information, and open communication.
Our customer support team is available to assist with product inquiries, purchases, delivery questions, and applicable after-sales services.
You may also explore our Frequently Asked Questions and published store policies for further details.
COMPANY DETAILS & CUSTOMER SERVICE
We believe customers should have clear access to information about the company responsible for operating our online store.
Our official business and contact details are provided below.
Brand Name:
movyraa
Legal Company Name:
Wuhan Shanggetaijie Technology Co., Ltd.
Registered Business Address:
Office No. 14, 26th Floor, Building 1, Wuhan Tianjie, Special No. 1 Jinjiadun, Jianghan District, Wuhan, Hubei Province, China
Customer Support Email:
Business Telephone:
+86 27 8351 1515
Wuhan Shanggetaijie Technology Co., Ltd., doing business as movyraa, is the legal entity responsible for operating this website, administering its online retail activities, and coordinating customer service for purchases made through the store.
SHIPPING SERVICES & ESTIMATED DELIVERY
movyraa aims to make shipping information easy to understand so customers can review available delivery arrangements before completing their purchases.
For eligible orders delivered within the United States, the following shipping options apply.
STANDARD SHIPPING — $3.99
Eligible Order Subtotal: $0.00–$38.99
Shipping Charge: $3.99
Estimated Transit Time: 3–5 business days after dispatch
Standard Shipping is available for qualifying purchases that do not reach the minimum order value required for complimentary shipping.
FREE STANDARD SHIPPING — $0.00
Minimum Qualifying Subtotal: $39.00
Shipping Charge: FREE
Estimated Transit Time: 3–5 business days after dispatch
Eligible U.S. orders with a merchandise subtotal of $39.00 or more qualify for complimentary standard delivery.
Customers may still select Express Shipping for an additional charge when that option is available.
EXPRESS SHIPPING — $6.99
Eligible Purchases: Qualifying orders
Shipping Charge: $6.99
Estimated Transit Time: 1–2 business days after dispatch
Express Shipping offers an expedited transportation option for customers who prefer faster delivery where this service is available.
ADDITIONAL DELIVERY INFORMATION
The estimated shipping periods above refer to carrier transportation time after an order has been dispatched.
Order processing and preparation take place separately and are not included in the estimated transit periods.
Actual delivery schedules may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances affecting transportation.
The shipping methods available for your order and their applicable charges will be displayed during checkout before payment is completed.
For further information regarding order preparation, shipping arrangements, package tracking, and delivery-related concerns, please consult our Shipping Policy.
HOW OUR SUPPORT TEAM CAN HELP
Our customer service team assists customers at different stages of the shopping process.
Whether you need information before placing an order or assistance with a completed purchase, we welcome inquiries concerning:
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Product specifications and availability
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Product selections and general information
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Placing an order
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Checkout and payment concerns
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Purchase confirmation
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Order processing updates
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Shipping methods and applicable charges
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Estimated delivery periods
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Shipment tracking
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Missing or delayed packages
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Incorrect or damaged products
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Return eligibility and procedures
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Exchange and replacement inquiries
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Refund processing
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General customer service matters
CONTACT OUR SUPPORT TEAM
Email: service@movyraa.com
Phone: +86 27 8351 1515
For questions about an existing purchase, please include the following information when contacting our team:
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Your order number
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The email address used during checkout
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A brief description of your request
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Relevant photographs or supporting information where necessary
Providing accurate order details helps us identify the relevant transaction and review your concern more efficiently.
We make reasonable efforts to respond to customer inquiries promptly and provide clear guidance about the available next steps.
RETURNS, REFUNDS & POST-PURCHASE SUPPORT
We understand that questions or concerns may arise after an order has been delivered.
If you receive an incorrect product, discover an issue with an item's condition, or wish to request a return or refund, please contact our customer service team.
We will review the information provided and explain the applicable options.
Return eligibility, relevant time limits, shipping responsibilities, and refund procedures are determined by our published Return & Refund Policy.
REQUESTING A RETURN
To begin a return inquiry, email:
Please include your order number, the product concerned, and a brief explanation of your request.
Photographs or additional supporting information may be requested where relevant.
After reviewing the request, our support team will provide appropriate instructions and, where applicable, the designated return location.
Please do not send merchandise directly to our registered company address without prior authorization.
The authorized return warehouse may differ from the business address listed on this page.
For complete information about qualifying merchandise, return conditions, and refund processing, please review our Return & Refund Policy.
ASSISTANCE WITH SHIPPING PROBLEMS
Although we aim to provide clear delivery estimates and tracking information, unexpected shipment issues can occasionally occur.
If your order is significantly delayed, the tracking information has not changed for an extended period, or your package appears to be missing, please contact our customer support team.
Shipping Assistance Email: service@movyraa.com
To help us review the situation, please provide your order number and any available tracking details.
Our team will examine the available shipment information and, where appropriate, coordinate with the relevant shipping carrier or fulfillment provider.
PACKAGES MARKED AS DELIVERED
If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking the designated delivery area, mailbox, parcel locker, building reception, or other appropriate locations.
You may also check whether a household member or another authorized recipient accepted the package.
If the shipment remains missing, please contact us for further assistance.
A carrier's delivered status does not automatically prevent us from reviewing a reasonable missing-package inquiry.
We aim to assess shipping concerns based on the available order details, tracking records, and circumstances reported by the customer.
Where an issue is confirmed, we will work toward an appropriate resolution in accordance with our published policies and applicable consumer rights.
WEBSITE OWNERSHIP & BUSINESS RESPONSIBILITIES
movyraa is owned and operated by Wuhan Shanggetaijie Technology Co., Ltd.
Wuhan Shanggetaijie Technology Co., Ltd., operating under the brand name movyraa, is the legal business entity responsible for administering this website and overseeing its online retail operations.
The company's responsibilities include coordinating activities associated with:
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Website administration
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Product and shopping information
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Customer order management
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Order fulfillment arrangements
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Customer service communications
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Delivery-related assistance
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Applicable after-sales procedures
We believe that making business information and customer contact details accessible is an important part of maintaining a transparent shopping environment.
Our aim is to help customers understand who operates the website, where to find relevant purchasing information, and how to contact our team when assistance is required.
THANK YOU FOR SHOPPING WITH MOVYRAA
At movyraa, we aim to make discovering beautiful jewelry and timeless accessories a convenient and enjoyable shopping experience.
We appreciate the importance of clear product information, straightforward purchasing procedures, and accessible customer assistance.
Whether you're exploring our collections or seeking help with an existing purchase, our team welcomes your questions.
Thank you for visiting movyraa. We appreciate your interest and look forward to assisting you.