RETURN & REFUND POLICY

Last Updated: October 20, 2026

Thank you for shopping with movyraa.

We understand that customers may occasionally need to cancel an order, return a jewelry item, request an exchange, or seek assistance with a purchase that has not arrived as expected.

This Return & Refund Policy explains the conditions and procedures for order cancellations, eligible returns, complimentary return shipping, exchanges, replacements, refunds, and issues involving damaged, defective, incorrect, incomplete, or missing merchandise.

Our goal is to provide clear after-sales information and accessible customer support throughout the return and refund process.

This policy applies to qualifying purchases made through the movyraa online store, owned and operated by Wuhan Shanggetaijie Technology Co., Ltd.

BUSINESS INFORMATION

For transparency, the business responsible for operating the movyraa online store can be contacted using the following information.

Brand Name:

movyraa

Legal Company Name:

Wuhan Shanggetaijie Technology Co., Ltd.

Registered Business Address:

Office No. 14, 26th Floor, Building 1, Wuhan Tianjie, Special No. 1 Jinjiadun, Jianghan District, Wuhan, Hubei Province, China

Customer Support Email:

service@movyraa.com

Business Telephone:

+86 27 8351 1515

Wuhan Shanggetaijie Technology Co., Ltd., doing business as movyraa, is the legal entity responsible for operating this website, managing its online retail activities, and providing customer support for purchases made through the store.

1. ORDER CANCELLATIONS BEFORE SHIPMENT

If you wish to cancel your order, please contact our customer support team as soon as possible after completing your purchase.

Cancellation Email: service@movyraa.com

Please include your order number and the email address associated with your purchase.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing, packaging, fulfillment, or shipment.

Once preparation or fulfillment has begun, cancellation may no longer be possible.

If your cancellation request is approved before shipment, the applicable refund will be issued to your original payment method.

If your order has already been dispatched, you may request a return after delivery under the eligibility requirements outlined below.

Nothing in this section limits cancellation rights provided by applicable consumer protection laws.

2. OUR 180-DAY FREE RETURN POLICY

At movyraa, eligible jewelry and accessories are covered by our 180-Day Free Return Policy.

Customers may request a return within 180 calendar days after delivery for qualifying purchases.

The return period begins on the date confirmed by the shipping carrier or established through another reliable delivery record.

General Return Eligibility

For standard preference-based returns, merchandise should generally meet the following conditions:

• The item has not been worn or used beyond reasonable inspection or fitting.

• The jewelry remains in its original condition.

• Original packaging, jewelry boxes, pouches, and included accessories are provided where applicable.

• Valid proof of purchase is available.

• The item has not been intentionally damaged, modified, or subjected to unreasonable handling.

• All original components belonging to the purchased item are included where applicable.

Customers may reasonably inspect jewelry to evaluate its appearance, size, design, and suitability.

Items showing substantial wear, intentional damage, significant alterations, or use beyond reasonable inspection may not qualify for a standard preference-based return.

Returned merchandise may be examined before refund approval.

Jewelry-Specific Return Conditions

Different jewelry products may require additional consideration depending on their characteristics.

Necklaces, Bracelets, and Rings

Eligible necklaces, bracelets, rings, and similar fashion jewelry may be returned within the applicable 180-day period, provided they meet the general return requirements.

Reasonable inspection or fitting does not automatically make an item ineligible for return.

Earrings and Piercing Jewelry

For hygiene reasons, earrings and jewelry intended for pierced body areas may be subject to additional return restrictions when opened, worn, or used.

Any product-specific restrictions must be clearly disclosed before purchase.

Such restrictions do not remove applicable rights relating to defective, damaged, incorrect, or materially misdescribed merchandise.

Personalized or Customized Jewelry

Jewelry that has been individually engraved, personalized, specially sized, or customized according to customer instructions may be subject to additional return limitations where permitted by applicable law.

Relevant restrictions must be disclosed before purchase.

Damaged or Incorrect Jewelry

Jewelry received damaged, defective, incorrect, incomplete, or materially different from its description will be handled separately from ordinary preference-based returns.

Customers will not be charged return shipping fees for verified merchant errors or qualifying product defects.

Nothing in these conditions limits mandatory consumer protection rights.

3. HOW TO REQUEST A RETURN

Customers should contact our support team before shipping any merchandise back.

Return Assistance Email: service@movyraa.com

Please provide the following information:

• Your order number.

• The name or description of the jewelry item.

• The reason for requesting a return.

• Relevant photographs or videos where reasonably necessary.

• Any additional information needed to review the request.

Our support team will review the information and explain the applicable return procedures.

Once a return is approved, we will provide authorization and appropriate shipping instructions.

Where a physical return is required, the designated receiving facility address will be provided.

Please do not send jewelry directly to our registered business address unless our customer support team specifically instructs you to do so.

The approved return destination may differ from our registered company office.

Following the supplied instructions helps ensure that returned merchandise reaches the appropriate facility and can be processed correctly.

4. FREE RETURN SHIPPING FOR ELIGIBLE ORDERS

Returns approved under movyraa's 180-Day Free Return Policy include complimentary return shipping.

Once a qualifying return is authorized, our customer support team will arrange an appropriate return method.

Depending on the circumstances, this may include:

• A prepaid return shipping label.

• An authorized package collection service.

• A designated return shipping arrangement.

• Another suitable return solution at no additional shipping cost.

Customers should wait for return authorization before mailing merchandise.

No restocking fee is charged for eligible returns.

If a return is necessary because jewelry arrives damaged, defective, incorrect, incomplete, or materially different from its description, an appropriate remedy will be provided without additional return shipping charges.

All arrangements remain subject to applicable eligibility requirements and consumer protection laws.

5. DAMAGED, DEFECTIVE, INCORRECT OR MISSING JEWELRY

If you receive an order with a problem, please contact our customer support team as soon as reasonably possible.

Examples of issues that may require assistance include:

• Jewelry arriving damaged or broken.

• Necklaces or bracelets received with defective clasps.

• Rings or accessories arriving with missing components.

• Incorrect jewelry designs, styles, or sizes being delivered.

• Missing items from an order.

• Products materially different from their published descriptions.

• Confirmed packaging or fulfillment errors.

Customer Support Email: service@movyraa.com

Please include your order number, a description of the issue, and relevant photographs or videos where reasonably necessary.

Our team will review the information and relevant order records.

When a product defect, shipping issue, or fulfillment mistake is confirmed, we will provide an appropriate remedy without additional cost to the customer.

Depending on the circumstances, available solutions may include:

• Replacing the affected jewelry.

• Reshipping missing merchandise.

• Issuing a full refund.

• Providing an appropriate partial refund.

• Arranging an authorized return at our expense.

• Offering another reasonable resolution.

Customers are not required to pay return shipping charges for verified damaged, defective, incorrect, incomplete, or materially misdescribed merchandise.

Items that were never received do not require a physical return.

Mandatory consumer protection rights remain unaffected.

6. REFUND REVIEW AND PROCESSING TIME

When a physical return is required, the merchandise must first arrive at the designated receiving facility.

Returned jewelry may be inspected to verify its condition, completeness, and eligibility.

After the review has been completed, our team will communicate the outcome of the refund request.

Refunds Requiring Returned Merchandise

Approved refunds are generally processed within 5–10 business days after returned merchandise has been received and inspected.

Refunds Without Physical Returns

If a refund is approved without requiring the merchandise to be returned, processing generally takes 5–10 business days following approval.

Original Payment Method

All approved refunds are issued to the original payment method used for the purchase.

After a refund is issued, the customer's bank, card provider, or payment processor may require additional time to reflect the credited amount.

The posting period may vary depending on the relevant financial institution.

For assistance with refund status, please contact service@movyraa.com.

7. REFUNDS OF ORIGINAL SHIPPING CHARGES

Complimentary return shipping and reimbursement of the original delivery fee are treated as separate matters.

Our 180-Day Free Return Policy covers return shipping costs for approved, eligible returns.

However, when merchandise is returned solely because of a change of preference, the original delivery fee is generally non-refundable.

This includes optional Express Shipping charges.

Circumstances Where Original Shipping Fees May Be Refunded

A refund of the original shipping charge may be appropriate when the issue involves:

• A confirmed fulfillment error.

• Jewelry received damaged or defective.

• An incorrect product being delivered.

• Missing merchandise from a shipment.

• Products materially different from their descriptions.

• Other circumstances requiring reimbursement under applicable law.

Where reimbursement is approved, the applicable amount will be returned through the original payment method.

Our team will evaluate each request according to the relevant circumstances and applicable consumer protection requirements.

8. UNITED STATES SHIPPING METHODS AND FEES

movyraa offers several shipping options for eligible orders delivered within the United States.

Shipping charges depend on the merchandise subtotal and the delivery service selected at checkout.

EXPRESS SHIPPING — $6.99

Shipping Fee: $6.99

Order Eligibility: Qualifying orders

Estimated Transit Time: 1–2 business days after dispatch

Express Shipping is an optional expedited service available for eligible purchases and shipping destinations.

Customers may select this service even when their orders qualify for free standard shipping.

FREE STANDARD SHIPPING — $0.00

Minimum Qualifying Merchandise Subtotal: $39.00

Shipping Fee: FREE

Estimated Transit Time: 3–5 business days after dispatch

Eligible orders with a merchandise subtotal of $39.00 or more qualify for free standard shipping within the United States.

Customers may choose Express Shipping for $6.99 where available.

STANDARD SHIPPING — $3.99

Eligible Merchandise Subtotal: $0.00–$38.99

Shipping Fee: $3.99

Estimated Transit Time: 3–5 business days after dispatch

Orders below the $39.00 free shipping threshold may use Standard Shipping at the flat rate of $3.99.

ORDER PROCESSING AND DISPATCH

Following successful payment confirmation, orders generally require up to 5 business days for verification, preparation, packaging, and fulfillment arrangements.

Estimated shipping transit periods begin after dispatch and do not include order processing time.

Available delivery methods and final shipping charges are displayed during checkout.

For additional information regarding order fulfillment, tracking, delivery estimates, and shipping assistance, please review our Shipping Policy.

9. DELAYED OR MISSING REFUNDS

If you have received confirmation that a refund has been issued but the funds are not yet visible in your account, additional processing time may be required by your payment provider.

We recommend:

• Checking the original payment account for pending credits.

• Reviewing the original transaction for refund updates.

• Contacting your bank, card issuer, or payment processor.

• Allowing any additional posting time required by your financial institution.

If the refund remains unavailable, please contact:

service@movyraa.com

Include your order number and any available refund confirmation information.

Our customer support team will review the transaction details and assist with your inquiry.

10. JEWELRY EXCHANGES AND REPLACEMENTS

Exchanges and replacements may be available for eligible purchases depending on merchandise condition, the reason for the request, and current inventory availability.

We may arrange a replacement when jewelry arrives:

• Damaged or defective.

• In an incorrect style or design.

• In a different size from the size ordered.

• Missing essential components.

• Materially different from the published description.

Exchanges for Personal Preference

Customers who wish to exchange jewelry because of personal preference, such as requesting a different ring size, necklace style, or bracelet design, should contact our support team before returning merchandise.

Exchange eligibility depends on the condition of the original item and the availability of the desired replacement.

Where a requested replacement is unavailable, we will review appropriate alternatives, which may include an eligible refund.

Please obtain exchange authorization and shipping instructions before sending any jewelry back.

Exchange Assistance: service@movyraa.com

11. AUTHORIZED RETURN ADDRESS

Our registered company address is provided for business identification and official correspondence.

It is not automatically the designated destination for returned jewelry.

Registered Business Address:

Office No. 14, 26th Floor, Building 1, Wuhan Tianjie, Special No. 1 Jinjiadun, Jianghan District, Wuhan, Hubei Province, China

Customers should not mail returned merchandise directly to this address unless specifically authorized by our customer support team.

After an eligible return request has been reviewed and approved, we will provide the appropriate return facility address and shipping instructions.

The authorized return location may differ from our registered business office.

Following these instructions helps ensure that merchandise can be received, identified, and processed correctly.

12. SHIPPING DELAYS, LOST PACKAGES AND DELIVERY CONCERNS

We understand that delivery-related issues can occasionally occur.

Our goal is to provide clear information and reasonable assistance when customers encounter shipping delays, missing parcels, or other delivery concerns.

Processing and Delivery Estimates

Orders generally require up to 5 business days for processing following payment confirmation.

Estimated transportation periods for eligible United States orders are:

• Express Shipping: $6.99 — 1–2 business days after dispatch.

• Free Standard Shipping: Orders $39.00 or more — 3–5 business days after dispatch.

• Standard Shipping: $3.99 for orders below $39.00 — 3–5 business days after dispatch.

These timeframes are estimates and do not represent guaranteed delivery dates.

Factors That May Affect Delivery

Delivery schedules may be affected by:

• Carrier transportation delays.

• Severe weather conditions.

• Public holidays.

• Increased shipping volumes.

• Inventory or fulfillment adjustments.

• Incorrect or incomplete delivery information.

• Customs or security inspections where applicable.

• Other unexpected transportation circumstances.

Assistance With Delayed or Lost Shipments

If your parcel is significantly delayed, appears to be lost, or has not received tracking updates for an extended period, please contact:

service@movyraa.com

Include your order number and available tracking information.

Our team will review the shipment records and coordinate with the relevant carrier or fulfillment provider where appropriate.

Handing merchandise to a shipping carrier does not automatically remove our responsibility to review reasonable delivery-related concerns.

Where a shipping issue is confirmed, we will work toward an appropriate solution under our published policies and applicable consumer protection requirements.

Possible remedies may include replacement, reshipment, or a refund where appropriate.

Packages Marked Delivered but Not Received

If tracking indicates that your package was delivered but you cannot locate it, we recommend checking:

• Your delivery entrance and surrounding area.

• Mailboxes and secure parcel lockers.

• Household members who may have accepted delivery.

• Neighbors where appropriate.

• Building reception or mailroom facilities.

• Other designated carrier delivery locations.

If the parcel remains missing, please contact our customer support team.

A package marked as “Delivered” does not automatically prevent a reasonable missing-package claim from being reviewed.

We will evaluate the available information and explain the appropriate next steps.

13. CUSTOMER SUPPORT AND COMPANY INFORMATION

For assistance with order cancellations, jewelry returns, exchanges, refunds, damaged merchandise, missing products, or delivery concerns, please contact movyraa.

Brand Name:

movyraa

Legal Company Name:

Wuhan Shanggetaijie Technology Co., Ltd.

Registered Business Address:

Office No. 14, 26th Floor, Building 1, Wuhan Tianjie, Special No. 1 Jinjiadun, Jianghan District, Wuhan, Hubei Province, China

Customer Support Email:

service@movyraa.com

Business Telephone:

+86 27 8351 1515

Wuhan Shanggetaijie Technology Co., Ltd., operating under the brand name movyraa, is the legal business entity responsible for administering this website, coordinating online retail operations, and providing customer support related to purchases made through the store.

We aim to maintain understandable return procedures, clear refund information, and accessible customer assistance.

When contacting our team regarding a purchase, please include your order number and the email address associated with your order.

Thank you for choosing movyraa. We appreciate your trust and look forward to assisting you.