FREQUENTLY ASKED QUESTIONS

Welcome to the movyraa Customer Support Center.

We believe that a comfortable online shopping experience begins with clear information and accessible assistance.

To help you shop with confidence, we've answered some of the most common questions about ordering, payment, delivery services, product returns, refunds, and customer care.

If you need additional help, please contact us at service@movyraa.com.

1. HOW DO I ORDER PRODUCTS FROM MOVYRAA?

Shopping at movyraa is simple and convenient.

Explore our available skincare, beauty, and personal care collections. When you find a product you like, review its description, choose any available options, and select the quantity you wish to purchase.

Add the product to your shopping cart and check your selections before proceeding to checkout.

During checkout, enter your contact information, delivery address, and preferred payment details.

If you have an eligible promotional code, you can enter it in the discount field before completing your purchase.

Once your order has been submitted successfully, a confirmation email containing your order number and purchase details should be sent to the email address provided.

If you experience difficulties placing an order, please email service@movyraa.com.

2. HOW LONG DOES ORDER PROCESSING TAKE?

Once your payment has been confirmed, we begin preparing your order.

Standard Order Processing Time: Up to 5 business days

This timeframe includes order verification, inventory coordination, product preparation, packaging, and shipment arrangements.

Business days generally refer to Monday through Friday, excluding weekends and public holidays.

Please note that order processing and shipping transit are separate stages.

During major promotional events, seasonal holidays, inventory adjustments, or unusually high order volumes, preparation may occasionally take additional time.

The estimated shipping transit period begins after your package has been dispatched.

3. WHAT SHIPPING OPTIONS DOES MOVYRAA PROVIDE?

movyraa offers three delivery options for eligible purchases shipped within the United States.

Shipping Method	Qualifying Order Value	Estimated Transit	Shipping Cost
Express Shipping	Eligible orders	1–2 business days	$6.99
Free Standard Shipping	$39.00 or more	3–5 business days	FREE
Standard Shipping	$0.00–$38.99	3–5 business days	$3.99

The delivery estimates above begin once an order has been dispatched.

Order preparation may require up to 5 business days and is not included in the estimated transportation time.

Available shipping methods and their corresponding charges are displayed during checkout.

Actual arrival dates may vary depending on the delivery destination, carrier schedules, weather conditions, and other transportation circumstances.

For complete shipping information, please review our Shipping Policy.

4. WHEN IS STANDARD SHIPPING FREE?

Eligible U.S. orders with a merchandise subtotal of $39.00 or more receive free standard shipping.

Minimum Qualifying Subtotal: $39.00

Shipping Fee: FREE

Estimated Transit Time: 3–5 business days after dispatch

For orders with a merchandise subtotal below $39.00, Standard Shipping costs $3.99.

If your order qualifies for free delivery, you may still choose Express Shipping for $6.99 where available.

The final shipping fee and service will be confirmed during checkout.

5. IS EXPRESS SHIPPING AVAILABLE?

Yes. Customers may select Express Shipping for eligible U.S. orders when the service is available.

Express Shipping Charge: $6.99

Estimated Delivery Transit: 1–2 business days after dispatch

Express Shipping provides a faster transportation option compared with standard delivery.

However, selecting Express Shipping does not eliminate the normal order preparation period.

Orders may require up to 5 business days for processing before shipment.

Express Shipping availability depends on the purchased items and delivery destination.

Available options will appear during checkout.

6. WHERE WILL MY ORDER BE SHIPPED FROM?

movyraa may arrange order fulfillment through designated facilities, approved suppliers, warehousing providers, or third-party logistics partners.

The location responsible for preparing and dispatching your order can vary based on product availability, inventory distribution, and the delivery destination.

Certain products may be shipped from fulfillment locations outside the United States.

We do not guarantee that every order originates from a domestic U.S. warehouse.

Once your package has been dispatched and tracking information becomes available, the relevant shipment details will be sent by email.

7. HOW DOES THE 180-DAY RETURN POLICY WORK?

movyraa offers a 180-Day Free Return Policy for eligible purchases, subject to the requirements described in our Return & Refund Policy.

Customers may request a qualifying return within 180 calendar days after receiving their order.

For a standard return, merchandise should generally meet the following conditions:

• The product is unused or has undergone only reasonable inspection.

• The item remains in its original condition.

• Original packaging is included where applicable.

• Proof of purchase can be provided.

• Product-specific return requirements are satisfied.

Because our collections include skincare and personal care products, some opened, used, or hygiene-sensitive merchandise may be subject to additional return restrictions, except where applicable law provides otherwise.

To begin a return request, contact service@movyraa.com with your order number, product details, and reason for the return.

Our support team will review your request and provide the appropriate instructions.

Please obtain return authorization before sending any item back.

Do not ship returned merchandise directly to our registered business address unless specifically instructed by our customer service team.

8. WILL I BE CHARGED FOR RETURN SHIPPING?

Qualifying returns approved under our 180-Day Free Return Policy include complimentary return shipping.

Once your return request has been approved, we will provide an appropriate return arrangement.

Depending on the situation, this may include a prepaid shipping label or another authorized shipping method.

No restocking fee applies to eligible returns.

Please wait for the return instructions before mailing merchandise.

For complete return eligibility requirements and procedures, consult our Return & Refund Policy.

9. WHEN WILL MY REFUND BE ISSUED?

Approved refunds are issued to the original payment method used when placing the order.

If a physical return is required, the merchandise must first arrive at the designated return facility and undergo inspection.

Refund Processing Time: Generally 5–10 business days after receipt and inspection.

If a refund is approved without requiring a physical return, processing generally takes 5–10 business days following approval.

Once a refund has been issued, your bank or payment provider may require additional time to post the credit to your account.

If you need assistance with a refund, contact service@movyraa.com.

10. CAN I RECEIVE A REFUND OF THE ORIGINAL SHIPPING FEE?

The shipping charge paid when placing an order is handled separately from complimentary return shipping.

For returns based solely on personal preference, the original delivery fee, including any optional Express Shipping charge, is generally non-refundable.

However, the original shipping fee may be reimbursed when appropriate in cases involving:

• Incorrect merchandise being delivered.

• Products arriving damaged or defective.

• Missing items from an order.

• Merchandise materially different from its description.

• Confirmed packaging or fulfillment errors.

• Other situations where applicable law requires reimbursement.

Our support team will review the circumstances and provide an appropriate resolution under our Return & Refund Policy.

11. WHAT IF I RECEIVE AN INCORRECT OR INCOMPLETE ORDER?

If your delivery contains the wrong product or an item is missing, please contact our customer service team.

Email: service@movyraa.com

Include your order number, a description of the issue, and photographs of the received merchandise or packaging where relevant.

We will review the information and check the available fulfillment records.

If a shipping or packing error is confirmed, we will arrange an appropriate solution without additional cost.

Depending on the circumstances, this may include:

• Sending the correct product.

• Reshipping missing merchandise.

• Issuing an appropriate refund.

• Providing another reasonable remedy.

12. WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED OR DEFECTIVE?

If an item arrives damaged, defective, or materially different from its description, please notify us as soon as reasonably possible.

Send an email to service@movyraa.com with your order number and an explanation of the concern.

Relevant photographs or videos may help us evaluate the condition of the merchandise.

After reviewing the information, our team will explain the available options.

For confirmed defects, shipping damage, or seller-related fulfillment errors, we will provide an appropriate refund, replacement, or other remedy without additional cost to the customer.

Applicable consumer protection rights remain unaffected.

13. HOW CAN I CONFIRM THAT MY ORDER WAS PLACED?

After completing checkout and successfully submitting payment, you should see an order confirmation page.

An email containing your order number and purchase summary should also be sent to the address provided during checkout.

If you cannot find the confirmation email, please check your spam, junk, or promotions folders.

If the message is still missing, contact service@movyraa.com and provide the email address used for your order.

Our support team can help review the available transaction records.

14. CAN I UPDATE MY ORDER AFTER MAKING A PURCHASE?

If you need to correct your shipping address, modify a product selection, or update other order information, please contact us promptly.

Email: service@movyraa.com

Include your order number and the change you would like to request.

We will make reasonable efforts to accommodate modifications while the order remains eligible for changes.

Once order processing, packaging, fulfillment, or shipping has begun, certain adjustments may no longer be possible.

Our customer support team will review the request and explain the available options.

15. HOW DO I REQUEST AN ORDER CANCELLATION?

If you would like to cancel your purchase, please email service@movyraa.com as soon as possible.

Include your order number and the email address associated with the transaction.

Cancellation requests can generally be accommodated only before the order enters processing, packaging, fulfillment, or shipment.

If preparation has already started, cancellation may no longer be possible.

If the order has been dispatched, you may request a qualifying return after delivery in accordance with our Return & Refund Policy.

Any cancellation rights provided by applicable law remain unaffected.

16. WHERE CAN I CHECK MY SHIPPING STATUS?

Once your order has been shipped and tracking information becomes available, we will send a shipping confirmation email.

This notification may contain a tracking number, tracking link, or other relevant shipment information.

Some shipping carriers require additional time before the first tracking update appears.

If your tracking information remains unchanged for an extended period, please contact service@movyraa.com.

Include your order number so our team can assist with reviewing the shipment status.

17. WHAT IF TRACKING SHOWS DELIVERED BUT MY PACKAGE IS MISSING?

If your package is marked as delivered but you cannot locate it, we recommend checking common delivery locations.

These may include:

• Your front entrance.

• Mailboxes or parcel lockers.

• Building reception or mailrooms.

• Other designated drop-off areas.

• Household members who may have accepted the parcel.

• Neighbors where appropriate.

If the package remains missing, please email service@movyraa.com with your order number and tracking details.

Our team will review the available shipping information and, where necessary, coordinate with the carrier or fulfillment partner.

A carrier's delivered status does not automatically prevent us from reviewing a reasonable missing-package claim.

18. WHAT IF MY DELIVERY IS SIGNIFICANTLY DELAYED OR LOST?

Unexpected shipping disruptions may occasionally affect delivery schedules.

If your package is substantially delayed, tracking has stopped updating, or your shipment appears lost, please contact our team at service@movyraa.com.

Provide your order number and any available tracking reference.

We will review the shipment information and communicate with the relevant logistics provider when appropriate.

Where a shipment issue is confirmed, we will determine a reasonable solution based on the circumstances, our published policies, and applicable consumer rights.

Possible remedies may include replacement, reshipment, or an appropriate refund.

19. HOW DO I USE A MOVYRAA DISCOUNT CODE?

If you have a valid movyraa promotional code, enter it in the designated discount field during checkout.

Select the applicable option to apply the promotion.

The availability of a discount may depend on the terms of the specific offer.

These conditions may include:

• Promotional expiration dates.

• Minimum purchase requirements.

• Eligible merchandise.

• Limits on the number of redemptions.

• Restrictions on combining promotions.

Please review the details of the promotion before completing your purchase.

20. WHICH PAYMENT METHODS ARE ACCEPTED?

Available payment options are displayed during the checkout process.

The methods offered may vary depending on your location, payment service provider, device, or applicable transaction requirements.

Before confirming payment, please review the options available on the checkout page.

For questions regarding billing, payment authorization, or transaction confirmation, contact service@movyraa.com.

21. WHO IS THE LEGAL OPERATOR OF MOVYRAA?

For transparency and customer reference, our official business information is provided below.

Brand Name:

movyraa

Legal Company Name:

Wuhan Shanggetaijie Technology Co., Ltd.

Registered Business Address:

Office No. 14, 26th Floor, Building 1, Wuhan Tianjie, Special No. 1 Jinjiadun, Jianghan District, Wuhan, Hubei Province, China

Customer Support Email:

service@movyraa.com

Business Telephone:

+86 27 8351 1515

Wuhan Shanggetaijie Technology Co., Ltd., operating under the brand name movyraa, is the legal entity responsible for operating this website and managing its associated online retail and customer service activities.

The company oversees website administration, order-related operations, customer communications, and support services associated with purchases made through movyraa.

For questions about merchandise, orders, shipping, returns, refunds, or other shopping-related concerns, please contact our support team using the information listed above.

Thank you for shopping with movyraa. We appreciate your interest in our collections and look forward to assisting you.