SHIPPING POLICY

Last Updated: October 20, 2026

Thank you for shopping with movyraa.

We believe customers should have clear information about how their orders are prepared, shipped, and delivered. This Shipping Policy outlines our fulfillment procedures, available delivery options, shipping fees, estimated transportation times, tracking services, and assistance with shipment-related concerns.

These shipping terms apply to qualifying purchases placed through the movyraa online store, owned and operated by Wuhan Shanggetaijie Technology Co., Ltd.

We encourage customers to review the information below before completing a purchase.

OFFICIAL BUSINESS INFORMATION

For customer transparency, the company responsible for operating the movyraa online store can be reached through the following contact information.

Brand Name:

movyraa

Legal Company Name:

Wuhan Shanggetaijie Technology Co., Ltd.

Registered Business Address:

Office No. 14, 26th Floor, Building 1, Wuhan Tianjie, Special No. 1 Jinjiadun, Jianghan District, Wuhan, Hubei Province, China

Customer Support Email:

service@movyraa.com

Business Telephone:

+86 27 8351 1515

Wuhan Shanggetaijie Technology Co., Ltd., doing business as movyraa, is the legal entity responsible for administering this website, coordinating its online retail activities, and providing customer support for orders placed through the store.

1. ORDER PROCESSING & FULFILLMENT

After an order is successfully submitted and payment has been confirmed, we begin preparing the merchandise for shipment.

The fulfillment process may include verifying purchase information, confirming inventory availability, preparing products, packaging merchandise, and coordinating dispatch with an appropriate logistics provider.

Standard Processing Time: Up to 5 business days

Business days generally refer to Monday through Friday, excluding weekends and public holidays.

Order preparation and shipment transportation are separate stages.

The estimated shipping transit time begins after the package has been dispatched.

During major promotional campaigns, seasonal holidays, unusually high purchasing volumes, stock adjustments, or other unexpected operational circumstances, additional preparation time may occasionally be necessary.

If you have questions about your order's preparation status, please contact our customer support team.

2. SHIPPING OPTIONS & APPLICABLE CHARGES

movyraa offers three shipping options for eligible deliveries within the United States.

Shipping Method	Qualifying Merchandise Subtotal	Estimated Transit	Shipping Fee
Express Shipping	Eligible orders	1–2 business days	$6.99
Free Standard Shipping	$39.00 or more	3–5 business days	FREE
Standard Shipping	$0.00–$38.99	3–5 business days	$3.99

All transportation estimates begin after an order has been dispatched.

The order-processing period of up to 5 business days is not included in the transit estimates.

Available shipping methods and applicable delivery charges will be displayed during checkout before payment confirmation.

3. EXPRESS SHIPPING FOR FASTER DELIVERY

Customers who prefer an expedited transportation option may choose Express Shipping where available.

Shipping Charge: $6.99

Estimated Transit Period: 1–2 business days after dispatch

Eligible Purchases: Qualifying orders

Express Shipping provides a faster carrier transportation service compared with standard delivery.

However, selecting Express Shipping does not eliminate the normal order-processing period.

Orders may still require up to 5 business days for verification, preparation, packaging, and shipment arrangements.

Customers whose purchases qualify for free standard shipping may instead select Express Shipping by paying the applicable $6.99 charge.

Availability depends on the delivery destination and the options displayed during checkout.

4. FREE STANDARD SHIPPING ELIGIBILITY

Eligible purchases delivered within the United States qualify for complimentary standard shipping when the merchandise subtotal reaches $39.00 or more.

Minimum Qualifying Subtotal: $39.00

Shipping Charge: $0.00

Estimated Transit Period: 3–5 business days after dispatch

Orders that meet the minimum qualifying amount receive free standard transportation.

Merchandise subtotals below $39.00 do not qualify for the complimentary standard shipping option.

Customers may still select Express Shipping for $6.99 when that service is available.

The applicable shipping charge will be confirmed at checkout.

5. STANDARD DELIVERY FOR ORDERS UNDER $39

For qualifying U.S. orders with a merchandise subtotal between $0.00 and $38.99, movyraa provides Standard Shipping at a fixed rate.

Shipping Fee: $3.99

Estimated Transit Period: 3–5 business days after dispatch

This shipping option applies to orders that do not meet the minimum purchase value required for free standard shipping.

The applicable charge will appear in the checkout summary.

Orders with a qualifying merchandise subtotal of $39.00 or more are eligible for free standard shipping instead.

6. ESTIMATED DELIVERY TIME EXPLAINED

The estimated time between submitting an order and receiving the package consists of two stages.

Stage One: Order Preparation

Following successful payment confirmation, orders generally require up to 5 business days for processing and fulfillment arrangements.

Stage Two: Carrier Transportation

Once an order has been dispatched, the estimated transit periods are:

• Express Shipping: 1–2 business days.

• Free Standard Shipping: 3–5 business days.

• Standard Shipping: 3–5 business days.

Combined Delivery Estimates

For orders requiring the full 5-business-day preparation period, the approximate total timeframe may be:

Express Shipping: 6–7 business days.

Free Standard Shipping: 8–10 business days.

Standard Shipping: 8–10 business days.

These examples combine the maximum standard preparation period with the estimated carrier transit period.

They are intended as general guidance and do not represent guaranteed delivery deadlines.

Actual delivery schedules may vary according to carrier operations, delivery destinations, weather conditions, public holidays, inventory availability, and other transportation circumstances.

7. SHIPPING ORIGINS & FULFILLMENT PARTNERS

movyraa may coordinate order fulfillment through designated facilities, authorized suppliers, warehouses, or third-party logistics providers.

The location responsible for preparing and dispatching an order may depend on factors such as:

• Product availability.

• Inventory location.

• Merchandise category.

• Customer delivery destination.

• Warehouse processing capacity.

• Logistics and transportation arrangements.

In some circumstances, products purchased in the same order may be shipped separately from different facilities.

Not every order is necessarily dispatched from a warehouse located within the United States.

Certain purchases may be fulfilled through international suppliers or logistics partners.

We aim to provide accurate information about shipment arrangements without implying that all orders originate from domestic fulfillment facilities.

8. SHIPPING CONFIRMATION & TRACKING INFORMATION

Once your order has been dispatched and tracking information becomes available, we will send a shipment confirmation email.

Depending on the carrier and delivery arrangement, this notification may include:

• A tracking number.

• A shipment tracking link.

• Carrier information.

• Other relevant shipping references.

Customers may use the supplied tracking details to monitor package movement and delivery status.

Please allow some time for the shipping carrier to register the package and display its initial tracking update.

If your tracking information remains inactive for an unusually long period or you cannot locate your shipment details, please contact:

service@movyraa.com

Include your order number and any available tracking reference so our support team can assist.

9. SHIPPING DELAYS & LOST PACKAGES

Although we aim to arrange shipments within our published estimates, unexpected logistical circumstances may occasionally affect delivery schedules.

Potential reasons for delays include:

• Carrier service interruptions.

• Severe weather conditions.

• Public holidays.

• Increased parcel volumes.

• Inventory or fulfillment adjustments.

• Incorrect or incomplete shipping information.

• Customs inspections where applicable.

• Security screening requirements.

• Transportation disruptions.

• Other circumstances beyond reasonable operational control.

Requesting Shipping Assistance

If your parcel is significantly delayed, tracking information has not changed for an extended period, or your shipment appears to be lost, please contact:

service@movyraa.com

To help us investigate, provide your order number, recipient name, shipping address, and any available tracking details.

Our customer service team will review relevant shipment information and, where appropriate, communicate with the carrier or fulfillment partner.

Handing a parcel to a shipping carrier does not automatically remove our responsibility to review reasonable concerns involving shipment or delivery problems.

Where an issue is confirmed, we will determine an appropriate resolution in accordance with our published policies and applicable consumer protection requirements.

Possible remedies may include replacement, reshipment, or a refund where appropriate.

10. PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If the carrier tracking system reports that a package has been delivered but you cannot locate it, we recommend checking common delivery locations.

These may include:

• Your front entrance or designated delivery area.

• Mailboxes and secure parcel lockers.

• Household members who may have accepted the shipment.

• Neighbors where appropriate.

• Building reception or front desk personnel.

• Mailrooms or package collection facilities.

• Other designated carrier drop-off locations.

If your parcel remains missing, please email:

service@movyraa.com

Include your order number and available tracking information.

Our team will review the circumstances and, where appropriate, coordinate with the delivery carrier or fulfillment provider.

A shipment status marked “Delivered” does not automatically prevent a customer from requesting assistance with a reasonable missing-package claim.

We will evaluate the available information and explain the appropriate next steps.

11. DAMAGED, INCORRECT OR INCOMPLETE SHIPMENTS

If your order arrives with an issue, please contact our customer support team as soon as reasonably possible.

Examples include:

• Merchandise damaged during delivery.

• Products received in defective condition.

• Incorrect items included in a shipment.

• Missing products from an order.

• Merchandise materially different from its advertised description.

Customer Support Email: service@movyraa.com

Please provide your order number, a description of the issue, and relevant photographs or videos when appropriate.

Our team will review the available order and shipment information.

If the issue results from a confirmed product defect, shipping problem, or fulfillment mistake, we will provide an appropriate remedy without additional cost to the customer.

Depending on the circumstances, available solutions may include:

• Replacing affected merchandise.

• Reshipping missing products.

• Issuing a full refund.

• Providing an appropriate partial refund.

• Arranging an authorized return.

• Offering another suitable resolution.

For more detailed information about return eligibility, refund processing, and applicable procedures, please consult our Return & Refund Policy.

12. SHIPPING ADDRESS CORRECTIONS & CHANGES

Customers are encouraged to carefully review their delivery information before completing checkout.

If you discover an error or need to request an address correction, please contact our support team promptly.

Email: service@movyraa.com

Include your order number, the original shipping details, and the corrected address.

We will make reasonable efforts to accommodate eligible address changes before an order enters processing, packaging, fulfillment, or shipment.

Once order preparation or dispatch has started, some modifications may no longer be possible.

If an address error could prevent successful delivery, please notify us as soon as possible so we can review the available options.

13. WEEKEND & PUBLIC HOLIDAY OPERATIONS

Our standard order-processing schedule generally follows business days from Monday through Friday, excluding applicable public holidays.

Orders submitted during weekends or holidays may begin processing on the next available business day.

Shipping carriers may also operate adjusted delivery schedules during weekends, recognized holidays, or periods of unusually high parcel demand.

These circumstances may affect order preparation, transportation schedules, and estimated arrival dates.

Customers are encouraged to consider possible holiday-related delays when reviewing delivery estimates.

14. RETURNS, REFUNDS & AFTER-SALES ASSISTANCE

Eligible purchases made through movyraa are covered by our 180-Day Free Return Policy, subject to the requirements outlined in our Return & Refund Policy.

Customers may request a qualifying return within 180 calendar days after delivery.

Approved eligible returns include complimentary return shipping.

Before returning merchandise, customers should contact our customer service team to obtain the necessary authorization and shipping instructions.

Return Assistance Email: service@movyraa.com

Where appropriate, we will provide the designated return facility address and authorized return shipping arrangements.

Please do not send returned merchandise directly to our registered company address unless our support team specifically instructs you to do so.

Further information about qualifying products, return conditions, exchanges, refund processing times, and the treatment of original shipping fees is provided in our Return & Refund Policy.

15. CUSTOMER SUPPORT & REGISTERED BUSINESS DETAILS

If you have questions regarding order preparation, shipping charges, delivery methods, tracking information, address corrections, delayed shipments, missing packages, or other delivery concerns, please contact our customer support team.

Brand Name:

movyraa

Legal Company Name:

Wuhan Shanggetaijie Technology Co., Ltd.

Registered Business Address:

Office No. 14, 26th Floor, Building 1, Wuhan Tianjie, Special No. 1 Jinjiadun, Jianghan District, Wuhan, Hubei Province, China

Customer Support Email:

service@movyraa.com

Business Telephone:

+86 27 8351 1515

Wuhan Shanggetaijie Technology Co., Ltd., operating under the brand name movyraa, is the legal entity responsible for managing this website, coordinating its online retail activities, and providing customer support related to purchases made through the store.

We aim to provide understandable shipping information and reasonable assistance throughout the purchasing and delivery process.

Thank you for choosing movyraa. We appreciate your interest in our products and look forward to supporting your shopping experience.